Source: www.analyticsvidhya.com / arxiv.org
Source: www.towardsdatascience.com / www.bbc.com
Source: www.itbusiness.ca / www.statista.com / www.thequint.com / de.statista.com
Source: www.iproov.com / www.YouTube.com / www.TikTok.com
Before Siri and Alexa, there was ELIZA. Admittedly, ELIZA’s functioning doesn’t have much to do with the AI that underlies digital assistants like Siri or Alexa nowadays. The program, with which users could chat in text mode, was not particularly intelligent. Nevertheless, ELIZA is considered an important milestone in the field of AI.
In the 1960s, researcher Joseph Weizenbaum developed ELIZA at the Massachusetts Institute of Technology (MIT). He pursued the idea that ELIZA would respond to users‘ problems like a therapist and help them cope with their emotional challenges. Although ELIZA only returns messages based on recognized keywords, some users almost had the illusion that they were speaking with a real person.
Source: www.nextpit.de / Weizenbaum, J. (1966). ELIZA – A Computer Program For the Study of Natural Language Communication Between Man and Machine. Communications of the ACM, 9(1), 36-45.
Sounds familiar? As soon as you enter a website, a chatbot offers its help – 24/7. This offer is being taken up more and more frequently. Especially when it comes to quickly answering a simple question, 69% of consumers contact the chatbot. So, in the near future, the AI tool could replace the classic „FAQ“ pages. By the way, the satisfaction rate is 87.5%, which indicates an improvement in the customer experience.