In your company, many procedures on the same topic are processed. Despite always having similar presentations in the pleas and repetitive correspondence with companies, insurers and clients, these documents have to be read and analysed at great expense. Although content can be divided into certain categories, the problem is that similar issues are formulated in completely different ways, which makes it seem impossible to automate the processes.
You have to reply to numerous pleas, such as lawsuits or statements of defence, and repeatedly come across similar submissions. In most cases, you can use excerpts from past responses as a basis for the new plea. However, the classification of the individual submissions of the newly received pleas is the biggest challenge.